在众多的美国机房中，售后的风格是各有不同的。

总体来讲，KT机房比较适合中国人的脾气。

售后反应迅速而且24小时都非常快。

一般来讲一个ticket响应时间不会超过10分钟。

AK机房和FDC机房的售后反应速度也是很快的。

而如SK机房，他的风格又是另外一种情况了，他们有明确的售后响应政策，是比较不温不火，你跟他急也没用，你骂了他，他会拿出政策来给你看，一二三点，像讲马克思主义一样。

美国服务器专家永网数据把SK的售后响应政策的原文发表在下，请各位广大SK客户能心照不宣，有个数。

We truly respect our clients and our staff members are doing their best to provide professional support as fast as possible. However, you need to understand a few things:（我们十分尊重我们的客户，我们的工作人员也是尽最大努力提供迅速而专业的服务。

不过，您需要了解以下几点

(1)O/S re-installationsare free of charge and they usually take up to1-24 hours. In rare cases, they may even take more during heavy workload. If you need them faster, you may ship your own KVM device (that we can host for you, free of charge!) and perform them yourself.（重装系统是免费的，但是通常需要1-24 个小时，但是如果在工单繁重的情况下，需要排队等待，意思就是有可能在忙时会超过时间也未可知）

(2) Reboots are also free of charge, they are usually done within a few minutes but sometimes may take more for the same reason. If you also need them faster, you may ship your own reboot port (that we can host for you, again free of charge!) and perform them.（重启也是免费的，通常需要10分钟，但是如果在少数工单繁重的情况下，需要排队等待，意思就是有可能在忙时会超过10分钟）

(3) We do not provide phone support for technical support, neither we ever claimed we do. Our support is provided through this helpdesk. If you’re looking for phone support, we may provide it in future but not at the moment.（我们不提供电话连线的技术支持，无论是我们任何时候，我们的售后是通过工单反馈系统。

如果您需要电话联系售后，我们会在将来提供，而不是现在。

意思就是说目前他们不提供电话方式处理售后。

）